Shipping policy
We currently ship in the continental United States, Alaska and Hawaii.
Ground shipping takes approximately 5-8 business days from the time of processing the order. Faster options are available for an additional cost. We will send you a notification when your order has shipped.
Returns and exchanges
To start a return, please contact us at returns@jetsetgear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Use this text to answer questions in as much detail as possible for your customers.
We are so sorry to hear that. Please email photos of the box it arrived in, the damaged product, and your original order number to returns@jetsetgear.com. One of our team members will get you taken care of ASAP!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at returns@jetsetgear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately no. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at returns@jetsetgear.com.